Refund policy

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Returns & Refunds

 

We want you to love your magnets.

If something's not right, we're here to make it right — just reach out within 30 days of receiving your order and we'll figure it out together.

Damaged or wrong item?

Snap a photo and send it our way. No need to ship anything back — we'll get a replacement out to you or issue a refund as soon as we've reviewed it. Easy.

Custom & personalized magnets

Because your custom photo magnets are made just for you, we're unable to accept returns on personalized orders. We do ask that you double-check your photo and details before placing your order — but if something goes wrong on our end, we'll always make it right.

Ready-to-ship magnets

If you'd like to return a non-custom item, just drop us a line at Tamra@stuckmagnets.com to get the conversation started. Items must be in their original condition and packaging.

Refunds

Once approved, refunds go back to your original payment method within 10 business days. Your bank may take a little extra time to post it.

Questions?

We're real people who love magnets just as much as you do. Reach out anytime at Tamra@stuckmagnets.com — we're happy to help.